“Mike I want you to know that customer satisfaction is alive and well at H & H Heating. From your initial presentation and confidence, to your “we say what we do, and do what we say” approach, leaves me (a teaching engineer) with a grin on my face. It’s hard to find “World Class” people out there, and you have got some of them. From Sue Smith’s attention to my concerns and immediate email returns to the guys who did the install.
Mike and Damien are part of a team that I have no problem recommending to any of my friends or neighbors. Mike convinced me early on that he was fully capable of making things perfect. His attention to detail, and his tenacious nature, made the install go without any “ut oh’s”. I am very confident in the H & H team, and you are doing good things in the community. I made mention of a senior citizen discount, and you trumped that with a military discount as well because “that’s the right thing to do” … as a senior citizen, and a retired military, I am proud to recommend you.”