“H & H, I wanted to send a note of thanks for your professional and courteous staff. Tony performed my annual heater cleaning service while he trained Eric.
I appreciate how your company provides on-the-job training. Although I was not watching over Tony and Eric, I did hear a little bit of the conversation in which Tony took the time to explain what he was doing and answer Eric’s questions. Also, I was impressed that Eric took advantage of his training to ask questions and work through the process with Tony.
I think both Tony and Eric should be commended for their professionalism. Employees like Tony and Eric are why we continue to rely on H & H for our heater, air conditioner, and water heater service needs.”
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