Tom N.

“I am a Silver Club Member, and on November 10th I called to report that our gas furnace pilot light was out and could not be lit. I was informed that one of your technicians would call me. Shortly thereafter Terry called and said that he had several appointments before mine but would be here later that day.

About 3 hours later Terry called to say that he would be here in about an hour. When he arrived, he discovered that, when the red button was pressed down to light the furnace, the pilot light would light but would go out as soon as the red button was released. At that point he said that he would replace the flame sensor, which he had with him. He did so and was able to successfully light the furnace.

He could have blindly replaced the gas valve assembly and the flame sensor, which, together would have cost me about three and a half times as much as the flame sensor alone, but he chose to treat me fairly and honestly by replacing only the flame sensor, which was all that was needed.

I am very impressed with Terry’s diagnostic skills, his care in properly making the repair, and his honestly in only replacing the defective part. I can assure you that, as a result of this prompt, skillful, and honest service, I am a very satisfied customer of H & H.”