If the heating and cooling system breaks down, how fast will you service it?
As a Premier Program™ member, you can expect priority service should the heating and cooling system ever need servicing. Please contact us and one of our qualified service technicians typically will be dispatched to your home within 24 hours or less.
What is the installation process and how long does it take?
Installations in most cases take about a day. We will set up a time and day for the installation that is most convenient for you and fits with your schedule.
Are there additional costs, other than the Premier Program monthly payment?
With the Premier Program, all heating and cooling system maintenance, air filters, and covered repairs are included per the terms of your Premier Program agreement.
Will someone show me how to work the heating and cooling system and the thermostat?
Yes. We will answer all your questions concerning how the heating and cooling system works, walk you through how to properly operate the new thermostat, and show you how to change the air filter as required.
What brands of heating and cooling equipment do I get with the Premier Program?
We work with several quality, nationally recognized HVAC manufacturers. Based on your specific heating and cooling needs, we will recommend the best options for you to consider.
What happens to my old HVAC System?
We will safely remove and dispose of your old heating and cooling system in an environmentally friendly manner.
How do I schedule maintenance of the heating and cooling system?
We will contact you to schedule the annual heating and cooling system maintenance. However, if you must reschedule that appointment, contact us at your earliest convenience.
What if I sell my house?
If you sell your home, you have a couple of options with the Premier Program
Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments.
Option 2: Contact us to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.
How long does this Premier Program service last? What happens when it ends?
The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1) upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.
Who do I contact with questions about the heating and cooling system?
For questions concerning the heating and cooling system, you can contact us anytime. Our contact information will be included in your Premier Program agreement for easy access.
Who do I contact with questions about my bill or making a payment?
For billing questions, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will answer any of your questions. You can contact us via email at email@example.com
or call us toll-free at (610) 546-7157
Who do I contact if I want to transfer the Premier Program Service?
IF you wish to transfer your Premier Program agreement, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will review your options with you. You can contact us via email at firstname.lastname@example.org
or call us toll free at (610) 546-7157